How it works
Not a scary tech project — a managed service
We shadow your business, automate the worst time-wasters, and stay reachable when something breaks.
STEP 01 — AUDIT
We find the 3 biggest time-wasters
We shadow how work actually moves for a week. No generic template — your workflow map.
STEP 02 — BUILD
We automate them without stopping the floor
Built alongside your tools. Sandbox tested before go-live. Staff training included at handoff.
STEP 03 — SUPPORT
If it breaks, Sarah is one call away
30-day post-launch support, then a maintenance plan. We monitor and adapt when APIs change.
Timeline
Discovery to handoff in about 3–4 weeks
Shadow ops, map workflows, rank opportunities.
Clear scope, platforms, timeline — you approve before we build.
Automations assembled on confirmed platforms. No floor disruption.
Sandbox test, staff training, documentation, 30-day support window.
Support & SLA
Clear expectations — no fake 24/7
- Critical response within 4 business hours
- Normal response within 24 hours
- Hours Mon–Fri 9–6
Channels (best → good): tickets (priority) → email → phone (2-hour callback expectation).
Covered vs billable
Covered: bug fixes, adjustments, training within the agreed scope and 30-day post-launch window (then maintenance plan).
Billable: new features = change order, not a “bug fix.”